Dhaka Head Office
12/A, Gulshan-2, Dhaka, 10:00 AM to 8:00 PM, account verification and general help are shown here
Contact details are hidden on many sites; here the office, hours and type of work are clearly shown first 39BD Help Get quick answers to common questions
12/A, Gulshan-2, Dhaka, 10:00 AM to 8:00 PM, account verification and general help are shown here
Agrabad Commercial Area, Chattogram, 10:00 AM to 7:00 PM, helps with login issues and app setup
Zindabazar, Sylhet, 11:00 AM to 7:00 PM, handles payment information, notifications and account updates
Near New Market, Khulna, 10:00 AM to 6:00 PM, view new user questions and help tickets
Usually users have a single path here; three separate channels, so urgent matters won't stop
For quick questions, answers usually come within 3 minutes, and small issues are resolved here
For documents, screenshots and detailed explanations, you can write and send with a proper account, payment and notices
Open a ticket for complex cases; whether sent from Dhaka or another city, you will get a follow-up on the same tracking number
Many people first go to direct chat, then provide information again; if the answer is found first in the help center, it saves time and you don't have to repeat the same thing
Most users message at night, so the support team works in two shifts, and urgent tickets are handled separately
| 10:00 AM to 8:00 PM | Daily Support Hours | Dhaka Team Active | Live Chat Is Fast |
| 4 | Office City | Dhaka, Chattogram, Sylhet, Khulna | Local Follow-Up Made |
| 99.9% | Service Continuity | Active since 2020 | Many cases resolved on the same day |
| 194K+ | Active Users | 456+ Services and Titles | 48,848 Reviews |
For Bangladesh users, questions about bKash, Nagad and Rocket are viewed quickly; many Dhaka-based users message at night because then documents are easier to match
If you have issues with 39BD Login, send a screenshot; this helps the team understand whether the problem is code, network, or app settings
New users first 39BD App If you check, setup becomes easier and if you have trouble opening your profile, Signup Guide From here, understand step-by-step
Start signup Log inLive chat, email and ticket; Dhaka team will check first in emergencies
Office city, working hours, and support channels are clearly listed here
Small, helpful answers about login, app, verification, and local payments